The rules on conduct and bans are short: three warnings lead to a ban. Missed deadlines, upheld disputes and running out of proof attempts all count, and sharing contact details in chat is blocked automatically.
What earns a warning
- Missing a publish deadline after being paid for
- Running out of proof attempts without an acceptable link
- Having a brand’s dispute upheld against you
Warnings and bans
| Rule | Value | Detail |
|---|---|---|
| Time to dispute an approved post | 14 days | From the moment it was approved. |
| If a dispute is upheld | Full refund, payment reversed | Including our commission. A warning is recorded on the creator. |
| Warnings before a ban | 3 | Missed deadlines, upheld disputes and failed proof all count. |
| Sharing phone numbers or off-platform handles in chat | Blocked | Messages that look like a contact swap are refused before the other party sees them. |
| How long chat attachments are kept | 90 days | Files are removed after that; the messages themselves stay. |
Why contact details are blocked in chat
Messages that look like a phone number or an off-platform handle are refused before the other party sees them. This is not about controlling conversation — it is that a booking arranged off-platform has no payment protection, no record of what was agreed, and no recourse for either side when it goes wrong.
The creator loses the guarantee of being paid. The brand loses the guarantee of the content appearing. Both lose any way to prove what was promised. We can only help with a dispute we can see.
If you think a warning was unfair
Tell us. Warnings are recorded with a reason and a date, and we will look at the campaign it came from. A moderator who got it wrong is a thing that happens, and the record can be corrected.
How do conduct and bans work in practice?
Warnings accumulate on an account rather than resetting per campaign, and the third leads to a ban. That sounds strict, but each warning comes from something that cost the other side real money or time: a brand waiting on a post that never came, or a refund after three unusable links. A creator who declines briefs they cannot do, or bids only on urgent work they can turn around in 48 hours, never gets near one.
What else counts against good conduct?
- Trying to move a booking, payment or conversation off the platform
- Posting from a different account to the one on your profile
- Leaving out the paid-partnership label on sponsored posts
- Changing or deleting a post after it was approved
The last three are also common reasons proof is sent back or a dispute is upheld — see submitting proof.
How to challenge a warning or report a problem
For a booking, raise a dispute from the campaign so the other side and a moderator see it together; see if something goes wrong. For anything else, including a warning you think was wrong, use the contact page: every message becomes a ticket with a reference you can follow.
Frequently asked questions
What gets a creator banned on Influ.com.lk?
Three warnings lead to a ban. A warning is recorded when a creator misses a publishing deadline after being paid for, uses all three proof attempts without an acceptable link, or has a brand's dispute upheld against them. Each warning is recorded with a reason and the campaign it came from.
Why can't I share my phone number in chat?
Because a booking arranged off the platform has no payment protection, no record of what was agreed and no way to resolve a dispute. Messages that look like a phone number or an off-platform handle are refused before the other party sees them, which protects the creator's payment and the brand's content alike.
Can a warning be removed?
Yes, if it was wrong. Contact us through the contact page and tell us which campaign the warning came from. You get a ticket to follow, and a moderator reviews the booking, the thread and the evidence. A warning given in error is corrected on your record, and you are told the outcome in writing.
Do the conduct rules apply to brands too?
Yes. The chat rules apply to everyone, so brands cannot move a booking off the platform either, and a brand that asks a creator for work outside the brief can be challenged through a dispute. Brands also agree to pay for creators who accepted, or the booking is released.